Why my TV “freezes”?

A typical trouble that customers experience in the evening is the "freezing" of the image and audio transmitting. "Freezing" occurs when there’s insufficient network bandwidth in the transmission path, and parts of the signal are delayed or lost during transmission digestion. In this article, we want to explain why this is happening + how you can improve your transmitting.

World Wide Web is a public autostrada

Polska TV is a service based on an Internet connection, where the transmission is sent through a public network, which means little control over the signal transmission.

Signal quality depends on many factors in which internet speed and quality are two of the essential elements. Understanding how the internet works can shed some light on the issue of "freezing".

Bottlenecks on Internet Exchanges

In a very simplified way, the Internet is a set of separate networks like Comcast, Verizon, AT&T, Cablevision, and Time Warner combined into one, and they form a global network or the Internet. Points at which networks connect are called Internet Exchange. As the level of Internet traffic increases, these exchanges become crowded (bottlenecks), which causes increased delays and disappearance of packets, which in turn gives a "freeze" on the TV screen. Think of it as the Brooklyn Bridge at rush hour. Everyone is trying to cross the bridge at the same time in a great hurry. When a video signal travels via the Internet, it must go through one or more of these Internet Exchanges. Because the movie is susceptible to "internet traffic", when this happens, everyone experiences "freezing".

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Network congestion at the local Internet provider

All Internet providers like Cablevision, Time Warner use one online "channel" for many customers in one district. So everyone in the area shares the internet with all the neighbors. During the evening, many users start using Internet, which causes a decrease in average speed for everyone. That usually happens during rush hour (19 to 23). That can lead to the following:

1. Increased internet traffic

2. Increased Internet load

3. Reduced network connection

4. Reduced signal quality

A good example would be the water supply in a large building. As everyone turns off the water, the pressure in the pipes will drop, and everyone has less stress in the tap. 

How to fight with "freezing"?

You can manage two ways 

1) Improve your internet connection 

2) Change the settings on the receiver. 

Improving Internet access at home

Change the connection from wireless to LANYes it does. Wifi connection is much less stable and less beneficial for online video. Therefore, we always recommend connecting via a cable (LAN). If you can use a router on a floor other than TV Box and you can't or do not want to connect the cable - Powerline adapter will be the solution for you! The device costs about $ 70 and allows you to go to the Internet through the electricity network.

1. Don`t use the Internet on other electronics

Disable the connection of your phone, laptop, or tablet from the network and turn off the computer. Avoid Internet usage on computers at the same time while watching TV.

2. The upgrading to the DOCSIS 3 version of your modem

You can ask your ISP for modem`s upgrading up to the last version. DOCSIS 3 modems have a separate channel for streaming video compared to older modems with only one channel for everything.

3. Manage the speed of your network

Sometimes it is just not enough speed! We recommend you to upgrade your current Internet to the highest level of plan speed.

Adjust the settings on the device

1. Increase buffering on the receiver

Regardless of whether you watch TV online or on TV, you can increase the buffering time. The buffering range is from 3 seconds to 15 seconds. The more "freezing" moments, the higher the buffering time should be set.

2. Change the server on the receiver

We have servers located in different parts of the world to keep the distance between the receiver and the server as short as possible. By default, we can connect you to the server that is closest to your location. For example, if you live in New York, we will connect to the East Coast server.

During the crucial time, many people from one region will connect to the nearest server and create a higher load on it. So you can temporarily switch to another server (where essential time has already passed or has not yet started). However, remember to return to your local server the next day when you do NOT watch the service for the first time.

3. Switch to "Eco" mode on the receiver

"Eco" mode uses fewer internet resources. However, the image resolution will decrease and cannot be viewed in this Archive mode (only 'live').

We hope that all the information provided above will help you better understand how Polish TV works. The steps listed will help you customize the service correctly to enjoy the highest quality viewing!

We're continually striving to improve Polska TV, and your feedback will help us make it even better! So if you have any comments or questions, please contact us